Last Updated: October 28, 2025

These Terms of Use (“Terms”) govern your access to and use of the website, mobile applications, and other online services (collectively, the “Website” or “Platform”) operated by Food Farm Hub Company Limited (the “Company,” “we,” “us,” or “our”). The Platform is a business-to-business (B2B) online marketplace that connects verified business suppliers (“Suppliers”) with business buyers (“Buyers”) for the purchase and sale of goods and services.

By accessing or using the Platform, registering an account, or engaging in any transactions, you represent that you are authorized to bind your business entity and agree to these Terms on behalf of yourself and your organization. If you do not agree to these Terms, you must not access or use the Platform.

We may update these Terms at any time. Changes will be posted on the Platform with the updated “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1. Definitions

• Buyer: A registered business entity or individual bulk purchaser using the Platform to purchase goods or services from Suppliers.
• Supplier ( Vendor Or Seller): A registered business entity using the Platform to list and sell goods or services to Buyers.
• User: Collectively, Buyers, Suppliers, and any other registered or unregistered visitors to the Platform.
• Content: Any text, images, descriptions, listings, data, reviews, or other materials uploaded, posted, or transmitted via the Platform.
• Transaction: Any agreement or exchange between a Buyer and Supplier facilitated through the Platform.
• Fees: Any charges, commissions, subscription costs, or other payments outlined in these Terms or on the Platform.

2. Eligibility and Registration

2.1 Eligibility: To use the Platform, you must:

• Be a legally registered business entity capable of entering into binding contracts.
• Be at least 18 years old (if acting as an individual representative).
• Comply with all applicable laws, including export controls, trade sanctions, and tax regulations.
• Not be barred from using similar platforms due to prior violations.

2.2 Registration: To access certain features, you must create an account by providing accurate, complete, and current contact and business information, including verification documents (e.g., business license, tax ID, Passport or ID card). You are responsible for maintaining the accuracy of your information and notifying us of any changes.

2.3 Account Security: You are responsible for safeguarding your account credentials. You agree to notify us immediately of any unauthorized access. We are not liable for losses resulting from your failure to secure your account.

2.4 Verification: We may require additional verification of your business identity or credentials. Failure to provide requested information may result in denial of access, suspension, or termination of your account.

3. Use of the Platform

3.1 Lawful Use: You agree to use the Platform only for lawful B2B purposes and in compliance with all applicable laws, regulations, and our policies. All actions must align with fair trading practices.

3.2 Prohibited Conduct: You must not:

• Post or transmit any Content that is unlawful, harassing, abusive, threatening, defamatory, obscene, or infringing on third-party rights.
• Engage in fraudulent activities, such as misrepresenting products, manipulating reviews, or conducting transactions outside the Platform to avoid Fees.
• Use automated tools to scrape data, interfere with the Platform’s operations, or breach security measures.
• Access or attempt to access unauthorized accounts or data.
• Introduce viruses, malware, or any code that could harm the Platform or other Users.
• Violate intellectual property rights, privacy laws, or export controls.

3.3 Content Responsibility: You are solely responsible for your Content. By posting Content, you represent that it is accurate, non-infringing, and compliant with laws. We may, but are not obligated to, monitor, edit, or remove Content at our discretion.

3.4 Electronic Communications: Communications via the Platform (e.g., emails, messages) satisfy legal requirements for written communications. You consent to receive electronic notices from us.

3.5 Costs: You are responsible for all costs associated with accessing and using the Platform, including internet fees and equipment.

4. Supplier and Buyer Obligations

4.1 Supplier Obligations:

• Listings must be accurate, complete, and compliant with laws (e.g., no prohibited items like counterfeit goods or hazardous materials).
• You must fulfill orders promptly, handle shipping/delivery, and provide customer support.
• Comply with all tax, customs, and regulatory requirements for your products/services.
• Maintain any required warranties, returns, or refunds as per your policies and applicable laws.

4.2 Buyer Obligations:

• You must review  supplier, product information, pricing, shipping costs, certification, and trade terms before agreeing to or proceeding with payment to the Supplier.
• Comply with payment, delivery, and dispute processes.

4.3 Transactions: We facilitate Transactions but are not a party to them. All risks, including product quality, delivery, and payment, pass between Buyers and Suppliers. We do not guarantee Transaction outcomes.

5. Fees and Payments

5.1 Fees: We may charge:

• Subscription or membership Fees for Suppliers.
• Transaction commissions (e.g., a percentage of sale price).
• Listing or promotional Fees.
• Payment processing Fees.

Details are available in the proposal or your account dashboard. Fees are non-refundable except as required by law.

5.2 Payments: For Online Transactions are processed through our gateway. Funds are held and released to Suppliers after deducting Fees, typically within 7-14 business days, subject to disputes or holds. 

For offline transactions (e.g., L/C, Bank Transfer, RFQ, Pre-Order), we do not process the funds. Instead, we issue a monthly invoice covering the Referral Fee (per RFQ/Lead) and/or the Commission Percentage (%).Payment is required within 15 to 30 days of receiving the invoice.

If payment for the commission is overdue, we reserve the right to pause your eStore and may charge an interest fee to reactivate the store.

5.3 Taxes: You are responsible for collecting, reporting, and remitting all applicable taxes. We may withhold taxes as required by law.

5.4 Changes: We may adjust Fees with 30 days’ notice. Continued use constitutes acceptance.

6. Services Provided

The Platform is provided “as is” and “as available.” We do not warrant uninterrupted access, error-free operation, or fitness for any purpose. We may include advertisements or communications as part of our services, and you consent to receive them.

We are not responsible for delays or failures due to force majeure events (e.g., natural disasters, wars, strikes, system failures).

7. Privacy and Data

Your use of the Platform is subject to our Privacy Policy, which is incorporated herein. We collect, use, and disclose data as described therein, including for Platform operations, compliance, and marketing.

You grant us a license to use anonymized data for analytics and improvements. You must handle any shared User data (e.g., Buyer information for Suppliers) in compliance with data protection laws (e.g., GDPR, PDPO).

We may disclose data to comply with laws, protect rights, or respond to government requests.

8. Intellectual Property

8.1 Platform IP: All trademarks, copyrights, designs, and other IP on the Platform are owned by us or our licensors. You may not use them without written permission.

8.2 Your Content License

You grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your Content for all Platform purposes.

This usage specifically includes, but is not limited to, the promotion of your product and business across our platform, media, social media channels, and email communications for both sales and marketing purposes.

8.3 Infringement: You must not infringe third-party IP. If you believe your IP is infringed, contact us. We may remove infringing content.

8.4 Unsolicited Ideas: Do not submit unsolicited ideas. If you do, you waive all rights, and they become our property without compensation.

9. Disclaimers and Limitation of Liability

The Platform and all Content are provided without warranties, express or implied. We disclaim liability for:

• Accuracy, quality, or safety of products/services.
• Third-party Content or links.
• Interruptions, errors, or data loss.

Our total liability is limited to the subscription Fees you paid us in the prior 12 months. We are not liable for indirect, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold us harmless (including our affiliates, employees, and agents) from any claims, damages, or costs (including legal fees) that arise from your use of the Platform, your Content, your Transactions, or any violation of these Terms or laws.

11. Termination and Suspension

We may suspend or terminate your account at any time for violations, non-payment, inactivity, or at our discretion, with or without notice. Upon termination, you lose access, but obligations (e.g., payments, indemnity) survive. You may terminate by closing your account, subject to settling obligations.

12. Dispute Resolution and Governing Law

12.1 Governing Law: These Terms are governed by the laws of Thailand, without regard to conflict of laws principles.

12.2.Dispute Resolution: Disputes arising from these Terms or the Platform shall first be resolved through good-faith negotiation. If resolution is not reached, the dispute will be submitted to binding arbitration governed by the laws of Thailand. You expressly waive any right to participate in a class action.

13. Miscellaneous

13.1 Amendments: See introduction for changes.

13.2 Severability: If any provision is invalid, the remainder remains enforceable.

13.3 Force Majeure: Neither party is liable for delays due to events beyond reasonable control.

13.4 Entire Agreement: These Terms constitute the full agreement, superseding prior understandings.

13.5 Contact: For questions, contact us at inquiry@foodfarmhub.com or via the Platform.

By using the Platform, you acknowledge that you have read, understood, and agree to these Terms.